Terms and Conditions

LAST UPDATED 24 SEPTEMBER, 2024 
 

DJHQ WEBSITE TERMS AND CONDITIONS 
IMPORTANT LEGAL NOTICE 

 
This page (together with our Cookies Policy) sets out the terms and conditions ("Website Terms") on which we, DJHQ Ltd ("we", "our" or "DJHQ" OR “LOUPEHQ”), provide access to our website 
hTTPS://WWW.DJ-HQ.CO.uk and any DJHQ mobile application through which you engage SERVICES (TOGETHER, "THE WEBSITE"). PLEASE READ THESE WEBSITE TERMS CAREFULLY BEFORE ordering any products through the Website. By engaging services through the Website (whether now or in the future), you agree to be bound by these Website Terms. Use of the Website is also subject to these Website Terms. We reserve the right to change these Website Terms from me to me by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English language. Use of your personal information submitted via the Website is governed by our Privacy Notice and Cookies Policy. For the avoidance of doubt, please note that references to "Website" in these Website Terms include any current or future version of our website hps://www.dj-hq.co.uk and any DJHQ mobile application through which you access and use our website, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing and using our website that may be developed from me to me). By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website. 
 

I. TERMS AND CONDITIONS OF USE AND SERVICES ENGAGED 
 

1. INTRODUCTION AND OUR ROLE 
 

1.1. Company details: DJHQ is a company registered in England and Wales with registered 
company number 12541908, whose registered office is at 23-25 FOXES BRIDGE ROAD, FOREST VALE INDUSTRIAL ESTATE, CINDERFORD, GLOUCESTERSHIRE GL14 2PQ.  

 

1.2. Booking Services: We provide a Shop Window for you to communicate your service available as a DJ for opportunities (“Gigs” or "Dates") posted by Booking Representatives ("Nightclubs", "Bars", "Venues", "Events", "Private Entities") in the UK displayed on the Website. The legal contract for the supply and purchase of Services is between you and the Booking Representative THAT YOU RECEIVE YOUR BOOKING FROM AND WE WILL CONCLUDE THE agreement of Services on behalf of, and as commercial agent for, the Booking Representative in all cases. 
 

2. WEBSITE ACCESS AND TERMS 
 

2.1. Website access: 
Premium Subscription DJ - Pays a Subscription fee to access all functions and services provided on the Website. A Premium Subscription DJ will appear on filter searches made by both Premium Subscription Booking Agents and Non-Subscription Booking Agents. A Premium Subscription DJ is also able to search for gigs, dates and opportunities posted by both Premium Subscription Booking Agents and Non-Subscription Booking Agents. 
Non-Subscription DJ - Does not pay a Subscription fee and has limited access to functions and services provided on the Website. A Non-Subscription DJ will appear on filter searches made only by Premium Subscription Booking Agents. A Non-Subscription DJ is 
not able to search for gigs, dates and opportunities posted by both Premium Subscription Booking Agents and Non-Subscription Booking Agents. Under the circumstances that a Non-Subscription Booking Agent makes a filter search in which only non-subscription DJ's are matched, a push notification will be sent to these matched DJ's with the option to 'appear as Premium' temporarily for a one-off fee or to upgrade to Premium Subscription in order to complete the Booking. 
 

2.2. Acceptance of terms: By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately. 
 

2.3. Revision of terms: We may revise these Website Terms at any me. You should check the Website regularly to review the current Website Terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at the me that you place a Booking through us. 
 

2.4. Responsibility: You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them. 
 

3. YOUR STATUS 
 

3.1. Capacity and age: By registering to the Website, you warrant that: 
 

3.1.1. You are legally capable of entering into binding contracts with a Booking Representative; and 
 

3.1.2. You are at least 18 years old. 
 

3.2. You acknowledge and agree that if you have a specific health condition, you will contact the Booking Representative directly to check that the Booking is suitable for you, before offering your services directly with them. 
 

4. BOOKING INFORMATION 
 

4.1. Accepting a Booking: By electing to accept a Booking you are agreeing to fulfil a contract to provide DJ services for a Booking Agent at the me, date, location and any other requirements stipulated in the booking information provided. Failure to adhere to this contract may result in the removal of your profile from the view of Booking Agents 
who use the Website, and without refund of any payments or Subscription fees incurred by the DJ. 
 

4.2. Amending or cancelling your Booking: Once you have accepted a Booking you will not be entitled to change or cancel your Booking unless under exceptional circumstances such as; adverse weather conditions or issues with travel. Under these circumstances the DJ must notify DJHQ customer services by using the "Need Help" navigation on the Website 
and follow the procedure on screen. 
 

4.3 Commercial agency: For the avoidance of doubt, any Bookings processed by DJHQ through the Website are processed by DJHQ in its capacity as commercial agent of the relevant Booking Agent. 
 

5. SUBSCRIPTION FEES, ONE-OFF PAYMENTS AND VAT 
 

5.1. Fees are paid to extend DJ profiles to Premium Subscription which allows unlimited access to the Website and services provided. 
 

5.2. One-off payments are made to enable the "appear as Premium" function when the DJ wants to highlight their suitability and availability to a Booking Agent and neither party are Premium Subscription users. One-off payments are made via a secure payment portal on the Website and authorisaTIon must be confirmed before additional or extended services 
are offered. 
 

5.2. VAT: Fees will be listed on the Website. These prices include VAT. 
 

6. CUSTOMER CARE 
 

6.1. General: Customer care is extremely important to us. Our Customer Care team will therefore, try to assist you where possible if you have any problems with the services provided by DJHQ. You can contact our Customer Care team by clicking or selecting the "Need help?", "Help" or similar button or by calling the telephone number shown on the 
Website.  

 

6.2. Complaints or feedback: If you are dissatisfied with the quality of the service provided by a Booking Agent or the conditions of work during the Booking, please consider providing feedback in the form of ratings, comments and reviews on the Website (together, "Reviews") to reflect your experience. The Reviews are an important part of our 
quality control process. To make Reviews please use the "Need Help" navigation. 
 

7. LICENCE 
 

7.1. Terms of permitted use: You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis: 
 

7.1.1. You must not misuse the Website (including by hacking or \"scraping\"). 
 

 

7.1.2. Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes 
of these Website Terms, any use of extracts from the Website other than in accordance with paragraph 7.1 is prohibited. 
 

7.1.3. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 7.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text. 
 

7.1.4. You must ensure that our status as the author of the material on the Website is always acknowledged. 
 

7.1.5. You are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a license from us to do so. 
 

7.2. Limitation ON USE: EXCEPT AS STATED IN PARAGRAPH 7.1, THE WEBSITE MAY NOT BE USED, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission. 
 

7.3. Reservation of rights: Any rights not expressly granted in these Website Terms are reserved. 
 

8. WEBSITE ACCESS 
 

8.1. Website availability: While we try to ensure the Website is normally available twenty-four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any me or for any period. 
 

8.2. Suspension of access: Access to the Website may be suspended temporarily at any me and without notice. 
 

8.3. Information security: The transmission of information VIA THE INTERNET IS NOT completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; 
ANY TRANSMISSION IS AT YOUR OWN RISK. 
 

9. LINKS TO AND FROM OTHER WEBSITES 
 

9.1. Third party websites: Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third-party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation 
about these websites, their content, or the results from using such websites or content. If you decide to access any of the third-party websites linked to the Website, you do so 
entirely at your own risk. 

 

9.2. Linking permission: You may link to the Website's homepage (www.dj-hq.co.uk), provided that: 
 

9.2.1. you do so in a fair and legal way which does not damage or take advantage of our reputation; 
 

9.2.2. you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists; 
 

9.2.3. any website from which you link must comply with the content standards set out in These Website Terms; 
 

9.2.4. we have the right to withdraw linking permission at any me and for any reason. 
 

10. DISCLAIMERS 
 

10.1. Website information: WHILE WE TRY TO ENSURE THAT information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the functionality, Services and fees described on it, at any me without Notice. The material on the Website may be out of date, and we make no commitment to update that material.  

 

10.4. Exclusion of terms: We provide you with access to and use of the Website on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and your use of it (including any representations, warranties, conditions, undertakings and other 
terms which might otherwise apply to the Website and your use of it, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise). 
 

11. LIABILITY 
 

11.1. General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights. 
 

11.2. Exclusion of liability: Subject to clause 11.1, we will under no circumstances WHATEVER BE LIABLE TO YOU, WHETHER IN CONTRACT, OR (INCLUDING NEGLIGENCE), BREACH OF statutory duty, or otherwise, even if foreseeable, arising under or in connection with the 
Website (including the use, inability to use or the results of use of the Website) for: 
● 11.2.1. any loss of profits, sales, business, or revenue; 
● 11.2.2. loss or corruption of data, information or SOFTWARE; 
● 11.2.3. loss of business opportunity; 
● 11.2.4. loss of anticipated savings; 
● 11.2.5. loss of goodwill; or 
● 11.2.6. any indirect or consequential loss. 
 

11.3. Limitation of liability: Subject to clauses 10, 11.1 and 11.2, our total liability to you in respect of all other losses arising under or in connection with the Website or your use of 
it, whether in contract, or (including negligence), breach of statutory duty, or otherwise, SHALL IN NO CIRCUMSTANCES EXCEED TWICE THE VALUE OF YOUR 1 X CREDIT PURCHASE OR 1 X one-off or £10, whichever is lower. 
11.4. Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of 
any equipment, software or data that you may own, lease, license or  

otherwise use. 
12. TERMINATION 
 

12.1. Grounds for termination: We may terminate or suspend (at our absolute discretion) 
your right to use the Website immediately by notifying you in wring (including by email) if 
we believe in our sole discretion that: 
● 12.1.1. you have used the Website in breach of paragraph 7.1 (License); 
● 12.1.2. you have breached paragraph 9.2 (Links to and from other websites); or 
● 12.1.3. you have breached any other material terms of these Website Terms. 
 

12.2. Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website. 

 

13. WRITTEN COMMUNICATIONS 
 

13.1. Applicable laws require that some of the information or communications we send to YOU SHOULD BE IN WRING. WHEN USING THE WEBSITE OR RECEIVING BOOKINGS VIA THE WEBSITE, you accept that communication with us will be mainly electronic. We will contact you by 
email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you 
electronically comply with any legal requirement that such communications be in wring. This condition does not affect your statutory rights. 
 

14. EVENTS OUTSIDE OUR CONTROL 
 

14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control ("Force Majeure Event"). 
 

14.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident 
beyond our reasonable control and includes in particular (without limitation) the following: 
● 14.2.1. strikes, lock-outs or other industrial action; 
● 14.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, 
epidemic or pandemic, war (whether declared or not) or threat or preparation for 
war; 
● 14.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other 
natural disaster; 
● 14.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or 
other means of public or private transport; 
● 14.2.5. impossibility of the use of public or private telecommunications networks; 
and 
● 14.2.6. the acts, decrees, legislation, regulations or restrictions of any government. 
 

14.3. Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of me for performance for the duration of that period. We will use our reasonable endeavors to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event. 
 

15. ADDITIONAL TERMS 
 

15.1. Privacy Noce: We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Notice. You should review our Privacy Noce. 
 

15.2. Other terms: You should also review our Cookies Policy for information regarding how and why, we use cookies to improve the quality of the Website and your use of it, our Voucher Terms and Conditions for information regarding the use of credits and promotional discounts on the Website, and our Competitions Terms and Conditions for information regarding the terms applicable to competitions that we may run from me to me. All of these are incorporated into these Website Terms by this reference. 
15.3. Severability: If any of these Website Terms are determined by any competent 
AUTHORITY TO BE INVALID, UNLAWFUL OR UNENFORCEABLE TO ANY EXTENT, SUCH TERM, condition or 
PROVISION WILL TO THAT EXTENT BE SEVERED FROM THE REMAINING TERMS, conditions and 
provisions which will continue to be valid to the fullest extent permitted by law. 
 

15.4. Entire agreement: These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous 
discussions, correspondence, negations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract. 
 

15.5. No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies. 
 

15.6. Assignment: You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to. 
 

15.7. Headings: The headings in these Website Terms are included for convenience only and shall not affect their interpretation. 
 

16. GOVERNING LAW AND JURISDICTION 
 

16.1. These Website Terms shall be governed by and construed in accordance with English law. You can bring legal proceedings in respect of Website Terms in the English courts. If you live in a part of the United Kingdom other than England or any other Member State of 
the European Union, you can bring legal proceedings in respect of these Website Terms in either the English courts or the courts of your home country. 
 

16.2 As a consumer, you will benefit from any mandatory provisions of the law of the 
country in which you are resident. Nothing in these Website Terms, including the PARAGRAPH ABOVE, AFFECTS YOUR RIGHTS AS A CONSUMER TO RELY ON SUCH MANDATORY PROVISIONS OF LOCAL LAW.